Telecom billing service provision and implications for Data Protection Laws

Software-as-a-Service (SaaS) provision is becoming an increasingly popular way of delivering many services, one of them being Telecom billing services. However current data protection laws in both the UK and EU present a number of challenges to SaaS providers.

-European Union-

Under the EU’s Data Protection Directive of 1995, which is law in all 28 EU member states, the transfer of personal data outside of the European Economic Area (EEA) is prohibited unless certain conditions are met. The directive defines the scope of what personal data is: “any information relating to an identified or identifiable natural person”. This fairly broad definition includes a wide range of information about a person or business, such as their name, address, IP address or credit card details. In the case of Telecom billing the information that is likely to be transferred is even more extensive as data like a user’s phone number and all phone numbers they have dialled along with the duration of the call, the operator used, etc… can all be traced back thanks to the extensive data contained in SMDR and CDR files.

Personal data can be transferred outside the EEA if it is being handled in a country that is on the European Commission’s (EC) list of countries or territories that provide adequate protection for personal data. Dynasoft Ltd is based in Jersey and Jersey is one of such place. The US is not included on the EC list of approved countries. Special provisions exist for Saas providers in countries such as Canada. UK Telecom resellers and operators need to ensure Canadian SaaS providers comply with the Canadian Personal Information Protection and electronic Documents Act. In Canada, this waiver only applies to providers that are regulated at a federal level, not at the provincial level. Furthermore, if the bona fide provider uses the services of a third party company that is not on the EC’s list (such as a US company that offers Cloud hosting services), then the EU/UK Telecom reseller and operator might still fall foul of the law.

The General Data Protection Regulation (GDPR) which comes into force on May 1st 2018 includes even stricter regulations when it comes to protection of EU citizens’ data. The GDPR applies to Personally Identifiable Information (PII). It mandates that all personal data should be stored with the explicit consent of the end-user. All parties involved in the processing and controlling of data are potentially liable under this new regulation. This new regulation applies to all companies based in the EU. Crucially this regulation applies to all worldwide jurisdictions where this user data is stored and processed. The GDPR is far reaching as it’s framework also includes solutions providers and businesses outside of the EU which nevertheless offer goods and services to residents of the EU.

The impact of the GDPR on Telecoms companies will be substantial:
* All transfers of information for data warehousing, reporting and marketing purposes will now need to be ready to be deleted or rendered anonymous.
* Explicit consent will need to be sought by providers whenever data and user information (CDR data,…) is likely to be stored and used.
* Any stored data will need to be separated from systems that process this data so that it is not unwittingly processed in other areas.
* The appointment of Data Protection Officers (DPO) will be required for data controllers should monitoring and processing of personal data be required.
* Data portability: Operators will have to be able to provide users a copy of their personal data electronically, using a structured and established standard electronic format. A data dump of tables and spreadsheets from lots of different sources will not be acceptable.

Penalties for non-compliance will be impactful:
* Harsh fines: Non-compliance will result in fines of up to 4% of global turnover or EUR20 million, depending on the nature of the non-compliance.
* Data breaches will be governed by stricter rules: It is now mandatory for organisations to notify the Data Protection authorities and customers within 72 hours of any breach of data.

-UK-

Telecom resellers and operators in the UK must be aware of data protection laws to avoid regulatory breaches so as to avoid the penalties that result from compliance failures. Serious breaches of the Data Protection Act in the UK for instance can incur fines of up to GBP500,000.

-EU vs US-

A new regulatory framework is being worked on between the EU and the US. It is called the Privacy Shield. It imposes stronger obligations on U.S. companies to protect Europeans’ personal data. It reflects the requirements of the European Court of Justice, which ruled the previous Safe Harbour framework invalid. The Privacy Shield requires the U.S. to monitor and enforce more robustly, and cooperate more with European Data Protection Authorities. The new regulation comes into full effect in May 2018. The penalties for wrongdoing could be very severe so planning is critical. More on this can be found here.

-South Africa-

Other jurisdictions have recently strengthen their Data Protection legislation with fairly stringent new legislations. In South Africa, for instance, the Protection of Personal Information (POPI) Act represents South Africa’s first comprehensive data protection legislation. It imposes a number of stringent obligations on everyone who processes personal information in any way.

It, for instance, introduces a mandatory data breach notification requirement. This means that entities handling private user data must notify the Information Protection Regulator (IPR) if there are grounds to suspect that personal information has been accessed or acquired by any unauthorised person.

The IPR has investigatory and enforcement powers, including the power to impose fines of up to ZAR 10 million.

The legislation also provides for criminal sanctions of up to 10 years’ imprisonment for obstruction of the activities of the IPR, and up to 12 months for other violation.

-How Dynasoft can help-

We can help you turn these regulatory frameworks into opportunities and help you improve consumer service, customer loyalty and trust and achieve greater business efficiencies. Governments are merely reacting to the dawn of big data and concepts such as the Internet of Things and businesses need to be ready to embrase this new reality.

Dynasoft Ltd has 14 years’ experience in the Telecom billing sector in over 40 countries around the world. Thanks to this unique expertise we can provide legal and technical consultancy and advice to ensure your processes are compliant with your local legislation.

Dynasoft Ltd makes it possible for Telecom operators to be fully compliant with all their local Data protection laws as all our systems can be hosted on the operator’s own systems or can be hosted by us in the cloud in any jurisdiction. You will then be able to access them anywhere using any Web browser.

Links: UK law | EU Data Protection Directive | EU General Data Protection Regulation

Posted in CDR billing software, CDR billing system, Data Protection Act, Data Protection in Telecom, Information Protection Regulator (IPR), Protection of Personal Information (POPI) Act, Telecom billing, Telecom billing software, Telecom billing system | Comments Off

Unlimited Telecom CDR billing and support for life

Get unlimited Telecom CDR billing and support for only GBP39 (USD49) a month for life!

Take advantage of our lowest prices yet and bill all your CDR voice, data and service users and get unlimited support for a single low cost of only GBP39 (USD49) a month for life.

This exclusive offer includes the following:

* Bill as many users, CDR records or sources as you need
* Truly unlimited support in French, Spanish or English: send us emails, live chat messages or phone us as often as you need
* Our ‘Live Access’ service which will enable you to access your programme from anywhere around the world using any Web browser
* Free regular updates of all software
* Free customer and distributor Web portal
* Free 30-minute training session to help you start using our systems quickly
* Free guidance on the importation of 2 CDR formats from your providers if you purchase our installation services
* Get our innovative add-ons for a low price of only GBP6 (USD7) a month each. Choose from payment services with Paypal, Authorize.net, Skrill and GlobalPay; online ticketing help-desk and Xero/Sage integration.
* Get our Radius integration for only GBP14 (USD17) a month each. Choose from integration with TekRadius or Radius Manager.

Dynasoft TeleFactura is already used successfully by hundreds of carriers around the world. Some are already turning up to several millions of USD a year with it.

The small print:
* Solutions included are our Windows application to do your billing and a Web portal for your customers and distributors
* Offer is available to new customers only
* Minimum contract is 12 months and is renewed on a 12 months basis
* This solution is self-hosted. Host it with a Windows VPS server and access your system using any Web browser or Windows RDC from anywhere in the world by more than one user for only GBP29 (USD34) a month. Full list of VPS servers available here.
* Payments through online services such as Paypal attract a transaction fee of 4% to cover for part of the 5.5% Paypal charges for transnational payments.
* Follow this link for a copy of the SLA for our support service
* Full installation, bespoke development and training services available. Please enquire with us for pricing.
* Please follow this link for more information about our Telecom billing solutions

Posted in CDR billing software, CDR billing system, Telecom billing software, Telecom billing system, Unlimited Telecom CDR billing | Comments Off

Facturación telecom y soporte ilimitados de por vida

Consigue la mejor facturación CDR Telecom y soporte sin limite por tan sólo GBP39 (EUR44) al mes para siempre!

Dynasoft TeleFactura es la solución BSS OSS idónea en cuanto a programa Telecom de facturación convergente de voz, datos, servicios recurrentes (WLR) para operadoras y distribuidores de servicios Telecom, VoIP, Wifi, MVNO, movíl, WISP, ISP, PAI, locutorios y para cualquier empresa de ofimática que ofrecen servicios Telecom de voz y datos. Gestionar miles de usuarios en voz/datos nunca ha sido tan fácil. TeleFactura permite facturar CDRs de cualquier tipo y cualquier fuente (texto, base de datos, página web) y incluye centenares de funccionalidades avanzadas de facturación de tipo switchless. Nuestra integración opcional Radius AAA con TekRadius y Radius Manager que ofrece todas las funcionalidades de TeleFactura ademàs de ser un servidor Radius/AAA que da una capacidad Telecom completa: gestión de cuentas prepagadas y control de los usuarios en su red. La facturación incluye el aprovisionamiento de la operadora, conciliación de cuentas, mediación y tarificación de llamadas. Integrado con TekRadius, Paypal, Authorize.net, Xero, Sage GB y Canadá. Formación y soporte pre y post venta.

Ofrecemos facturación y soporte ilimitados por un costo reducido de 469 GBP (539 EUR) al año.

La oferta incluye:

* Facturar tantos usuarios, datos CDR o fuentes como necesite
* Soporte verdaderamente ilimitado en francés, español o inglés: envíenos correos electrónicos, mensajes en vivo o llámenos tantas veces como desee
* Nuestro servicio ‘Live Access’ que le permitirá acceder a su programa desde cualquier lugar en el mundo utilizando cualquier navegador Internet
* Actualizaciones regulares y gratuitas de todo el software
* Portal web para clientes y distribuidores gratuitos
* Formación gratuita de 30 minutos para ayudarle a usar nuestros sistemas de manera rápida y eficiente
* Soporte gratuito en cuanto a la importación de 2 formatos CDR de sus proveedores con nuestro servicio de instalación
* Las soluciones incluidas son nuestra aplicación Windows para la facturación y un portal web para sus clientes y distribuidores
* Esta solución se alberga por el cliente. Alójelo con un servidor VPS de Windows y acceda a su sistema utilizando cualquier navegador web o Windows RDC desde cualquier lugar del mundo por más de un usuario.

Contactar con nosotros para cualquier información.

Dynasoft lleva 14 años vendiendo soluciones de software en más de 40 paises en todo el mundo.

Más información sobre las condiciones de venta aqui. Contacténos aqui. Hablamos castellano/español y llevamos más de 13 años con presencia en España y Latina America.

Posted in CDR billing software, CDR billing system, Facturación switchless CDR Telecom, Telecom billing software, Telecom billing system, Unlimited Telecom CDR billing | Comments Off

Facturation télécom et support illimités à vie

Système et service de maintenance et support CDR Télécom illimités pour seulement GBP39 (EUR44) par mois à vie!

Dynasoft TeleFactura est la solution et logiciel BSS OSS de facturation Télécoms convergente de voix, données et services récurrents (WLR) de référence pour opérateurs et revendeurs de services Télécoms, VoIP, Wifi, MVNO, portable mobile, WISP, ISP, FAI, taxiphones et toute entreprise offrant des services de Télécoms voix et data. La gestion de milliers d’utilisateurs voix et données est très aisée. TeleFactura permet de facturer des CDR de tous types et sources (texte, base de données et pages Web) et dispose de centaines de fonctionalités de facturation avancées de type switchless. Nous disposons également d’une intégration Radius AAA en option avec TekRadius et Radius Manager qui permet de gérer les comptes prépayés et contrôler les utilisateurs sur votre réseau, ce qui donne une capacité Télécoms complète. La facturation comprend le approvisionnement de l’opérateur, la réconciliation des comptes, la médiation, la tarification des appels. Intégré avec TekRadius, Paypal, Authorize. net, Xero, Sage GB et Canada. Formation et support pré et post-vente.

Nous offrons une facturation et un support illimités pour un coût réduit de 469 GBP (539 EUR) par an.

L’offre comprend:

* Facturez autant d’utilisateurs, de données CDR ou sources que vous en avez besoin
* Support réellement illimité en français, espagnol ou anglais: envoyez-nous des courriels, des messages en direct ou téléphonez-nous aussi souvent que vous le souhaitez
* Notre service ‘Live Access’ qui permet l’accès à notre programme en utilisant n’importe quel navégateur Internet et ce depuis n’importe où dans le monde
* Mises à jour régulières et gratuites de tous les logiciels
* Portail Web client et distributeur gratuit
* Formation gratuite de 30 minutes pour vous aider à utiliser rapidement et aisément nos systèmes
* Support et conseil gratuits pour l’importation de 2 formats CDR de vos fournisseurs avec nos services d’installation
* Les solutions incluses sont notre application Windows pour faire votre facturation et un portail Web pour vos clients et distributeurs
* Cette solution est auto-hébergée. Hébergez-le avec un serveur Windows VPS et accédez à votre système en utilisant n’importe quel navigateur Web ou Windows RDC à partir de n’importe où dans le monde par plus d’un utilisateur.

Nous contacter pour plus d’information.

Dynasoft revend des solutions et logiciels ERP depuis 14 ans dans plus de 40 pays à travers le monde.

Plus d’information quant aux conditions de l’offre ici. Prenez contact avec nous ici. Nous parlons français et avons 13 ans d’expérience et présence sur le marché français.

Posted in CDR billing software, CDR billing system, Facturation switchless CDR Telecom, Telecom billing software, Telecom billing system, Unlimited Telecom CDR billing | Comments Off

Telecom billing with payment portal for Paypal, Authorize.net and GlobalPay

telecom billing paypal authorize.net

Dynasoft launches its new Telecom billing and payment portal with payments through Paypal, Authorize.net and GlobalPay/RealEx

Get your Telecom customers to pay for invoices and purchase goods and services online through Paypal, Authorize.net and GlobalPay thanks to Dynasoft TeleFactura.

It was already possible to send invoices and payments from TeleFactura to Authorize.net. This has now been extended and Telecom users can now settle invoices, top-up their pre-paid account or buy products and services directly from within the Web Access, TeleFactura’s customer and distributor care portal.

Follow this link for a full demo of our Web Access portal for customers and distributors.

Posted in Authorize.net Telecom, GlobalPay Telecom billing, Paypal Telecom, Telecom billing | Comments Off

Getting the most out of Dynasoft’s Customer care portal

Dynasoft have just completed the development of a new version of TeleFactura Web Access, the Web portal for your customers and distributors that bolts onto the main billing programme.

The Web Access now includes an improved help-desk and a portal to enable a Telecom operator’s customers and distributors to remit payments via Paypal, Authorize.net and GlobalPay/RealEx. It is also now fully localized and able to detect the user’s culture settings and switch to their language automatically.

To ensure Dynasoft’s customers are using this portal and getting the most out of it, Dynasoft are running a special offer that includes:

* Dynasoft will install the portal on a customer’s Web server so they are using all of its capabilities for a one-time fee of GBP39.
* Get the help-desk and payments optional add-ons for a one time fee of GBP229 instead of GBP299.
* Do you need customization done so the look and feel of the portal match those of your company’s Website? Dynasoft will integrate the portal with your website for a low rate for web design work of only GBP19 (USD25) an hour.

A full working demo of the Web Access is available at this location: http://www.dynasoft.net/telefactura_wa_demo/

Offer is valid until 19/11/16.

Posted in Authorize.net Telecom, CDR billing software, CDR billing system, Paypal Telecom, Telecom billing software, Telecom billing system, Telecom customer care | Comments Off

Unlimited Telecom CDR billing and support

Get unlimited Telecom CDR billing and support for only GBP50 (USD59) a month for the next twelve months!

This unlimited and all inclusive offer means you will be able to bill all your CDR voice, data and service users and get unlimited support for a single low monthly cost of only GBP50 (USD59).

Not only that but we will throw in the following:

* Free installation of our Win apps on your own server so you can be up-and-running fast
* Free 30-minute training session to help you start using our systems quickly
* Free updates of all software
* Free customer and distributor Web portal
* Get our innovative add-ons for a low price of only GBP10 (USD12) a month each, instead of GBP19 (USD24).

No ifs, no buts, no hidden fees and truly unlimited!

Dynasoft TeleFactura is already used successfully by hundreds of carriers around the world. Some are already turning up to several millions of USD a year with it.

The small print:
* Solutions included are our Windows application to do your billing and a Web portal for your customers and distributors
* Offer is available to new customers only
* Minimum contract is 3 months
* Contract can be cancelled at any time after the first 3 months
* Offer is limited to one offer per enquiring party and is valid for 15 days after a proforma or formal offer is sent
* Cost of installation of the Web portal on your server is GBP99 (USD120)
* If the Web portal is hosted by us, the monthly hosting cost is GBP5 (USD6)
* Add your very own Windows VPS from only GBP30 a month (2 GB RAM, 50 GB storage, unlimited bandwidth). More prices here.
* Payments through online services such as Paypal attract a transaction fee of 4% to cover for part of the 5% Paypal charges for transnational payments. This fee is reduced to 3% after 12 months.
* Prices under this offer will apply the day the first payment is received and run for 12 consecutive months. After this period prices applied will be our normal prices which start from only GBP30 (USD36) a month. Please get in touch for more information about our standard prices and for more on this offer.
* Follow this link for a copy of the SLA for our support service
* Please follow this link for more information about our Telecom billing solutions

Posted in CDR billing software, CDR billing system, Telecom billing software, Telecom billing system, Unlimited Telecom CDR billing | Comments Off

Facturación telecom y soporte sin limite

Facturación telecom y soporte sin limite con integración SEPA, Paypal, Authorize.net, Sage, Xero, Radius Manager y TekRadius

Dynasoft TeleFactura es la solución de servidor Radius y programa BSS OSS convergente de facturación Telecom para facturar servicios de voz, datos, servicios recurrentes (WLR) y de voip para operadoras y distribuidores telecom, locutorios y empresas de ofimática que ofrecen servicios telecom de voz y datos. Gestionar miles de usuarios de voz y datos nunca ha sido tan fácil. Ofrecemos opciones de servicio deslocalizado y albergado en servidor VPS para atenuar el coste de inversión.

¡Oferta especial!

Programa de facturación telecom y soporte sin limite incluyendo la bajada de sus datos CDR, la gestión clientes/distribuidores/proveedores, la facturación et publicación de todos los datos en linea en el portal clientes e incluso el soporte ilimitado, etc…Todo esto por tan sólo GBP50 (EUR59) al mes. Esto incluye:

* Instalación de las aplicaciones y programas Windows en su propio servidor
* Formación de 30 minutos gratuita
* Todas las actualizaciones software gratuitas durante un año
* Portal Web clientes et distribuidores gratuito
* Precios excepcionales para nuestras opciones ‘add-ons’: pagése GBP10 (EUR12) al mes por add-on en vez de GBP29 (EUR36)

Más información se da en el siguiente enlace. Pongáse en contacto con nosotros aquí. Hablamos español y tenemos 12 años de los mercados españoles, norte y latino americano.

Posted in Authorize.net Telecom, Paypal Telecom, Unlimited Telecom CDR billing | Comments Off

Facturation télécom et support illimités

Facturation télecom et support illimités avec intégration SEPA, Paypal, Authorize.net, Sage, Xero, Radius Manager et TekRadius

Dynasoft TeleFactura est la solution de logiciel switchless télécoms BSS OSS convergente de facturation Télécom voix, données, services récurrents (WLR), voip avec serveur Radius de référence pour opérateurs et revendeurs télécoms et taxiphones offrant des services de voix et data. Facturer et gérer des milliers d’utilisateurs voix et données sont rendus très aisé. Possibilité d’options délocalisées et hébergées sur serveur VPS afin de minimiser le coût d’investissement.

Offre spéciale!

Logiciel de facturation télécom et support illimités depuis la récolte des données CDR, la gestion clients/distributeurs/fournisseurs, la facturation et publication des données en ligne sur le portail clients, plus le support illimité, etc…Tout cela pour seulement GBP50 (EUR59) par mois. Ceci comprend:

* Installation des logiciels et applications Windows gratuites sur votre propre serveur
* Formation de 30 minutes gratuite
* Toutes les mises à jour gratuites pendant un an
* Portail Web clients et distributeurs gratuit
* Prix spéciaux pour nos options ‘add-ons’: payer GBP10 (EUR12) par add-on et par mois au lieu de GBP29 (EUR36)

Plus d’information est donnée en suivant ce lien. Prenez contact avec nous ici. Nous parlons français et avons 12 ans d’expérience du marché français.

Posted in Authorize.net Telecom, Paypal Telecom, Unlimited Telecom CDR billing | Comments Off

Get a Telecom customer care add-on for free

Get a customer care add-on for ISP billing software, Dynasoft TeleFactura for free

We all know how important it is to have a good presence on the Internet. Getting quality content out there that does justice to all the hard work that goes into developing one’s products and services is often difficult to achieve. It is with this in mind that Dynasoft are running the following offer available to all it’s existing customers:

Get 12 months’ use of either the Dynasoft Help-desk add-on or the payment services portal for free!

All that is asked is that a page be dedicated on your website to our billing platform, TeleFactura with a brief review and a link back to our website.

This offer is worth GBP228 (USD359)!

A demo of the add-ons can be viewed here.

Please get in touch with Dynasoft to take up this offer.

T&C’s

* The offer expires Nov. 30th 2015
* The add-on will be activated 1 week after the Web page has been uploaded
* The page needs to be available for the duration of the offer (i.e. 12 months) or more

Posted in Telecom billing software, Telecom customer care | Comments Off