Dynasoft TeleFactura now offers a full-featured ticketing and help-desk system that is seamlessly integrated with all applications included in the TeleFactura suite of Telecom billing products. Functionality offered include:
- Unlimited tickets, users, assignment groups.
- Users without accounts can track their tickets and add comments using a password appended to the url link in the email sent to them.
- Each comment allows individual file attachment (this can be turned off).
- Unlimited tags can be created with unlimited “nesting”.
- Tags can be set to administrator visibility only.
- Ticket assignment and routing.
- Tickets are assigned to a group that can contain one or more users.
- Tickets can be filtered and sorted by status, priority, due date, created date, group assignment, description, and requester.
- Search allows search by ticket or any text field.
- Allows assigned users and administrators to enter work hours.
- Provides the ability to restrict attachment upload to registered users or administrators only.
Click here for more information.
Please enquire with Dynasoft for more information here.
To view a demo of the TeleFactura Help-Desk, please go to this page.